General Manager – Role Overview
As General Manager, you will lead a high‑performing team and oversee the success of the beloved neighborhood bakery‑cafe. You will take full ownership of operations, make strategic decisions, and create an environment where your team thrives, guests feel the Panera Warmth, and every shift is something to celebrate.
Benefits
- Competitive pay & quarterly bonuses
- Free on‑shift meals & unlimited fountain beverages
- Paid vacation, sick time, and holidays
- Medical, dental, vision, life insurance, pet insurance, & 401(k) with match
- Career advancement & leadership development opportunities
- Tuition discounts
- Perks & rewards for team members
- Team member assistance program
Responsibilities
- Own all aspects of leading the bakery‑cafe team, including staffing planning, scheduling, people development, career development, performance management, training, and succession planning.
- Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
- Manage team performance to ensure bakery‑cafe goals, operational and quality standards, and exceptional guest service expectations are met.
- Create subject‑matter experts within the bakery‑cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors.
- Follow operational procedures to ensure the bakery‑cafe successfully executes all company strategies and initiatives.
- Ensure guests are delighted by the quality of food, service, and staff.
- Build engaging relationships that lead to long‑term, loyal guests.
- Ensure team members follow company policies and procedures and comply with all federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets Panera’s health, food, safety, and company culture standards.
- Control overall costs and inventory for the bakery‑cafe.
- Help build a culture of warmth, belonging, growth, and trust.
Qualifications
- Minimum age: 18 years of age.
- 3+ years of restaurant General Manager experience preferred.
- ServSafe certification (or ability to achieve).
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run great shifts while directing, motivating, coaching, and developing others in a fast‑paced environment.
- Ability to lift, carry, push, or pull objects up to 25 pounds.
- Capability to stand and walk for up to 6 hours.
- Must clearly communicate and quickly understand guests and associates’ directions in a loud environment.
- Ability to work flexible hours, including nights and weekends, in a fast‑paced environment with shifting priorities.
- Background check required for all candidates.
Equal Opportunity Employer
Equal Opportunity Employer: Disabled/Veterans. Pay range is $63,500–$68,500, determined by experience, knowledge, skills, and location.
Location
Oak Lawn, IL - W. 95th Street
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