General Manager 2 - Support ServicesPalo Alto, CA, United StatesAbout the Job General Manager 2 - Support ServicesExperience level: Mid-seniorExperience required: 5 YearsEducation level: Bachelors degreeSalary: $131,000 - $140,000Type: Full time + BenefitsLocation: Palo Alto, CAJob Description - Key Responsibilities:Harboring and strengthening lasting professional relationships with key client stakeholdersConducting patient rounding with nursesIdentifying and implementing process improvement initiativesEnsuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.Integrating fully within our clients organization by becoming a trusted advisor with a customer service focusEnsuring patient happinessAnalyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.Completing required departmental reporting, including financial reports and analysisBuilding a positive environment, while developing and motivating the teamParticipation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.Do you have:Recent experience handling patient transport, PEMS, and SRC program in a hospital.Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.Strong client/employee relationship-building skillsHandle direct reports in multiple locations on the campus.Quickly grasp situations in a rapidly changing environment and logically progress through solutions.Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.Strong management skills for directing daily operations.Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.Responsibilities:Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.Qualifications:Basic Education Requirement - Bachelors Degree or equivalent experience.Basic Management Experience - 5 yearsBasic Functional Experience - 5 years