Providing exceptional customer service to agents, the full-time remote Sales Operations Support Representative will manage inquiries, process policy changes, and ensure compliance with state guidelines while collaborating with various departments. Key responsibilities Answer phones, chats, and emails to resolve agency issues and concerns Review and organize documentation for policy changes and cancellations according to state-specific guidelines Collaborate with other departments and agents to address needs and resolve issues effectively Required qualifications High School diploma or equivalent Aptitude to learn multiple computer systems Proficiency with Microsoft Office Package (Excel, Word, Outlook) Ability to work independently or as part of a team Schedule flexibility and strong organizational skills