GEAR Business Control Specialist

GEAR Business Control Specialist

Jacksonville, Florida;Addison, Texas; Charlotte, North Carolina; Plano, Texas; Addison, Texas; Fort Worth, Texas; Newark, Delaware; Pennington, New Jersey

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Line of Business Job Description:

This job is responsible for independent quality reviews to assess adherence to policies, procedures, regulatory requirements and operations standards for Wealth Management Legal Order Operations. This role evaluates completed work, identifies defects and process gaps, and provides actionable feedback to support continuous improvement, operational excellence and risk mitigation. Job expectations include supporting the implementation of quality control routines and processes within the LOB.

Responsibilities:

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  Comply with controls and Quality Assurance (QA) practices for WMO Legal Order

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  Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

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  Performs QA activities including executing on controls, managing cases, and reporting results

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  Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success

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  Document defects, evidence packages and quality findings

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  Ensure evaluations are completed within required service levels

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  Provide quality results that equip the business with adequate detail to provide coaching

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  Partner with business stakeholders, leadership and quality teams to ensure consistent quality standards and drive process effectiveness

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  Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

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  Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation

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  Complies with controls and Quality Assurance (QA) practices to support business continuity efforts

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  Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

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Required Qualifications:

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  Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments

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  Minimum 1 year of experience in Quality Assurance with experience in performing case and transaction reviews, measuring adherence to quality standards and reporting results

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  Experience in identifying root causes of defects or errors, and providing actionable feedback to improve quality and performance

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  Demonstrated experience managing caseloads in a fast-paced environment, effectively prioritizing work to meet established service level agreements and business objectives.

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  Proven track record of delivering quality reviews with a high degree of accuracy, thoroughness, and adherence to established policies, procedures, and control standards

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  Strong written and verbal communication skills, with the ability to document findings, deliver feedback, and present quality, risk, and control-related information clearly and accurately

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Skills:

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  Controls Management

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  Issue Management

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  Monitoring, Surveillance, and Testing

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  Quality Assurance

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  Risk Management

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  Analytical Thinking

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  Attention to Detail

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  Critical Thinking

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  Problem Solving

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  Written Communications

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  Decision Making

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  Innovative Thinking

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  Prioritization

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  Recording/Organizing Information

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  Research

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Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

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