Title: GCP System Engineer - CCAI
Location: Issaquah, WA (Hybrid model three days onsite per week)
W2 Contract
- Platform Ownership: Own the Google Gemini Enterprise for Customer Experience platform—including conversational AI agents, CCaaS, and analytics—across development, test, and production environments. This includes managing environment strategy, access governance, and production readiness.
- Integration Delivery: Lead the integration of the contact center platform with CRM, order management, membership, workforce management, call recording, payment, and identity systems using API gateways and serverless connectors.
- Infrastructure & CI/CD: Provision and manage GCP infrastructure using Terraform and automated pipelines. Establish controlled change processes to maintain environment consistency when standard tooling is insufficient.
- Security & Compliance: Enforce PCI-DSS, PII, and SOX controls across voice and chat data flows, including payment tokenization, least-privilege access, secrets management, and audit traceability.
- Monitoring & Escalation: Build monitoring and alerting systems across conversational flows, telephony routing, and integrations. Serve as the Tier 2/3 escalation point and coordinate across vendors and internal teams.
GCP System Engineer - CCAI in issaquah at Unknown Company
This position is listed as contract and hybrid.