GBS AI Factory LEAD

Experience

• 812 years of experience in software engineering and solution development.
• Proven experience leading technical teams.
• Experience managing complex project delivery.
• Strong exposure to AI/ML or Intelligent Automation technologies.
• Experience with Generative AI is preferred.
• Experience in enterprise environments and large-scale digital transformation initiatives.

Required Skills

Technical Skills

• Strong software engineering and solution architecture background.
• Experience with modern software development methodologies.
• Cloud platform experience (Azure preferred).
• Knowledge of Agentic AI.
• Knowledge of Automation and Intelligent Workflow Orchestration.
• Strong understanding of enterprise architecture.
• Experience designing scalable AI solutions.
• Strong software development lifecycle (SDLC) knowledge.

Business & Leadership Skills

• Ability to translate business requirements into technical solutions.
• Strong stakeholder management skills.
• Excellent project management capabilities.
• Program management experience.
• Experience defining engineering standards and governance.
• Strong problem-solving and analytical skills.

Other Requirements

• Excellent communication skills.
• Strong leadership and people management capabilities.
• Fluent English communication.
• Strategic thinking ability.
• Structured and execution-oriented mindset.
• Ability to collaborate with global teams.

Scope of the Role

• Lead the Global Business Services (GBS) AI Factory.
• Establish and scale AI Factory capabilities.
• Drive automation and intelligent process transformation.
• Support GBS operations across multiple global regions.
• Collaborate with:
  • Finance Leadership
  • Process Owners
  • IT Teams
  • Data Teams
  • Global AI Teams
  • Digital Strategy Teams
• Lead AI initiative prioritization and delivery planning.
• Manage the AI delivery pipeline.
• Ensure quality, scalability, and governance of AI solutions.
• Drive automation coverage and process improvements.
• Improve AI capability maturity across GBS.
• Lead and grow an AI Factory team of approximately 6–10 FTEs .
• Influence multiple global business and technology stakeholders.

Key Success Measures

• Successful delivery of AI initiatives.
• Adoption of AI solutions.
• Return on Investment (ROI).
• Automation coverage.
• Process efficiency improvements.
• Quality and scalability of AI implementations.
• AI delivery success rate.
• Growth and maturity of AI capabilities within GBS.

Organization Structure

Head of Product Stream – Enterprise Functions

• GBS AI Factory Lead
  • GBS Systems Integration Engineer
  • GBS Agentic AI Solution Architect
  • GBS Agentic AI Engineer
  • GBS Agentic AI Engineer
  • GBS Systems Integration Engineer
  • O2C & Automation Manager