Providing quality support to users, the full-time Elavon Gateway Support Technician will respond to end-user inquiries, resolve telecommunications and application-related issues, and develop documentation while working remotely from designated states. Key responsibilities Respond to end-user inquiries and troubleshoot problems related to telecommunications networks and core business applications Isolate problem sources and collaborate with internal teams and vendors to resolve issues Follow up with users to ensure successful problem resolution and maintain documentation of all activities Required qualifications High school diploma or equivalent One to two years of experience in telecommunications or applications programming Proficient computer navigation skills using various software packages, including Microsoft Office General knowledge of telecommunications equipment and systems Experience in a call center environment is preferred