Supporting the operational performance of customer experience vendors, the full-time Gaming Licensed Customer Experience Specialist will ensure service level objectives and customer satisfaction goals are achieved while collaborating with various internal teams in a remote environment. Key responsibilities Support operational performance of Customer Experience vendors to meet quality standards and customer satisfaction goals Resolve operational questions and coordinate cross-functional support for vendor teams to enhance performance Review customer interactions and performance metrics to identify improvement opportunities and drive continuous improvement initiatives Required qualifications Bachelor's Degree in Business, Communications, Operations, or a related field, or equivalent professional experience Strong analytical and decision-making skills with the ability to influence stakeholders in a matrixed environment Experience managing multiple priorities in a fast-paced environment with attention to detail Proficiency in Microsoft Office applications and Google Workspace tools A customer-first mindset focused on improving experiences and driving service excellence