Onsite Desktop Support SpecialistONLY Local Candidates in the South Georgia area - Savannah. Ga area. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area.
Hilton Head, SC area, Beaufort, SC area MUST WORK ON-SITE IN ASSIGNED COVERAGE AREAA+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)Provide onsite desktop support for customers located within assigned locations.Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.Install & support network devices providing business critical servicePerform end user data back-up and recovery ensuring attention to detailProcess surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.Open/document/track problem tickets escalating to appropriate workgroups when required.Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.Skill - Required / Desired - Amount - of ExperienceVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college - RequiredExperience with troubleshooting network connectivity issues in both LAN and WAN environments - Required - 2 - YearsExperience imaging and deploying laptops - Required - 2 - YearsExperience providing desktop/laptop computer hardware support - Required - 2 - YearsExperience supporting Microsoft Outlook email client - Required - 2 - YearsExperience supporting Microsoft Office 2013 or higher - Required - 2 - YearsExperience supporting remote workers and troubleshooting VPN and remote technology issues - Required - 2 - YearsExperience with Bitlocker encryption, antivirus, and malware/spyware removal software - Highly desired - 2 - YearsA+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION - RequiredExperience with local and network printer troubleshooting and repair - Required - 2 - YearsTechnical support experience in a Windows 10 PC environment - Highly desired - 2 - YearsExperience supporting Cisco VoIP phones and Jabber client - Highly desired - 2 - YearsSetup and install computers for New Hire On-Boarding’s and Off-Boarding’s - Required - 2 - YearsExperience in an Active Directory Domain environment.