FWS Registrar Office Assistant Fall 2026/2027

This is a department funded position. Students that meet this position's requirements are encouraged to apply.
Supervisor: Ann Kolbrek
Hours Per Week: 10-15
Location: Registrar's Office (2nd floor of Administration Building)
Application Deadline: Open until filled
Position Duration: Academic Year
Position Overview
The Student Services Assistant provides front-line support for the Registrar's Office by greeting visitors, answering phone calls, and delivering excellent customer service. This position assists with routine office tasks including data entry, updates in the CX system, spreadsheet management, and special projects as assigned. The ideal candidate is detail-oriented, reliable, and comfortable working with confidential student information in a fast-paced environment.
Major Areas of Responsibility

• Customer Service: Greet and assist visitors in the Registrar's Office; answer phone calls and direct inquiries to appropriate staff.
• Administrative Support: Complete simple data updates and assist with document preparation and delivery.
• Technical Tasks: Enter and update information in the university's CX student information system; assist with spreadsheet management.
• Special Projects: Support the Registrar's team with projects related to enrollment, records, and compliance.
• Other Duties: Perform additional tasks as assigned to support the efficient operation of the office.

• On-campus office setting
• Frequent interaction with students, faculty, and staff
• Requires attention to detail and accuracy while working with confidential data

• Strong interpersonal and communication skills
• Excellent ability to problem solve
• Basic proficiency in Microsoft Office (Word, Excel)
• Ability to learn and navigate technical systems (CX training provided)
• Reliability and ability to maintain confidentiality

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular and punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• All Augustana University employees must know and follow job safety procedures, attend any required health and safety training, proactively promote safety at work and promptly report actual and potential accidents and injuries.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• Certain positions may require a background check when appointed and disclosure.