Spa ConciergeThe Woodhouse Day Spa – Lexington, KYReady to make a difference and be an important part of our team?The Woodhouse Day Spa in Lexington, KY is hiring! At The Woodhouse, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in "The Woodhouse Way"!
We will provide you with the tools, knowledge, and intention that will help you deliver the best guest experience every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. Our concierge – Are the best at first and final impressions!
Our hospitality team members play an integral part in ensuring the Woodhouse Experience is delivered to each and every guest.More specifically, our endearing concierge:Possess excellent customer service skills both internally with our team and when handling our guestsAlways maintain a professional and outgoing demeanorRepresent the Woodhouse in every fashion through both their communication skills and polished appearanceWork collaboratively with not only their peers, but management and spa professionals, as wellMaintain effective and refined communication skills in person, on the phone, and in writingMulti-task efficientlyEffective in their conflict resolution skills and are willing to think outside of the boxDetail oriented and analytically mindedRespect guest confidentialityTake pride and care in their performanceStay current on our full menu of experiences, price points, and are experts in our retail product knowledgeKey Responsibilities Include:Greeting guestsAnswering phonesScheduling appointmentsMaintaining guest areas for cleanlinessRetail sellingServing guests throughout their Woodhouse ExperienceCompleting sales transactionsMaintaining Woodhouse Day Spa standards in all aspects of operationExceeding guest expectations in all areas of serviceWoodhouse Perks include:Competitive pay and incentive programsEligibility to accrue paid time off based on our minimum hours requirementGenerous discounts and opportunities to enjoy services and products"The Woodhouse Way" paid training programWorking in a new, state of the art facilityOngoing training opportunitiesPhysical Requirements:Frequent standing, with some walking and sittingAbility to lift 5 lbs. & occasionally lifts/carries up to 15 lbs.Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skillsAble to reach hands and arms in any direction and kneel, stoop or crouch repeatedlyWorking Conditions:Primarily indoor work setting filled with various aromas from our retail products, and soft music playing in the backgroundVarying schedule to include evenings, holidays and extended hours as business dictatesIf you feel you are ready to join our award-winning Woodhouse team, please submit your resume today! The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Job Type: Full-time Required license or certification: Not Applicable Required Experience: A minimum of 1-3 years in a customer service role, additional experience in the wellness industry is a plus!