Job TitleJob File CoordinatorJob DescriptionPerform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports. Assuming responsibility for a job file from beginning to end, including collections.Primary Roles and Responsibilities1.
Job File CoordinationMonitor job file statusMonitor job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followed2. Job File DocumentationReview and validate initial field documentationCreate preliminary estimatePerform daily job file coordinationPerform job file backup3. Job File Communication and ReportingMaintain internal communicationsMaintain external communicationsPrepare job file reports4. Job File Communication and ReportingComplete and review job file documentation for final upload and the audit processComplete job file audit processPerform job close-outNecessary Experience and Skill Set· A minimum two years of business experience· Working knowledge of current business software technologies· Superb customer service, administrative and verbal and written communication skills· Experience in the commercial cleaning and restoration or insurance industry is desired· Experience in writing estimates and the job file process· Ability to successfully complete a background check subject to applicable lawFormal Education/Training· High school diploma/GED· Associates/bachelor's degree preferredPhysical and Work Environment RequirementsThis is a largely sedentary role in an office environment.
However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Normal Working Hours, Additional Working Hours and Travel RequirementsThis is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.40 hours/week, flexible to work overtime when requiredPay RateCompetitive pay based on experience. Servpro of Norcross & Duluth is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and OperatedPicture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day!
We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.