Future Opening: Job File Coordinator

Job File CoordinatorPerform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports. Assuming responsibility for a job file from beginning to end, including collections.Primary Roles and Responsibilities1. Job File CoordinationMonitor job file statusMonitor job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followed2.

Job File DocumentationReview and validate initial field documentationCreate preliminary estimatePerform daily job file coordinationPerform job file backup3. Job File Communication and ReportingMaintain internal communicationsMaintain external communicationsPrepare job file reports4. Job File Communication and ReportingComplete and review job file documentation for final upload and the audit processComplete job file audit processPerform job close-outNecessary Experience and Skill Set· A minimum two years of business experience · Working knowledge of current business software technologies · Superb customer service, administrative and verbal and written communication skills · Experience in the commercial cleaning and restoration or insurance industry is desired · Experience in writing estimates and the job file process · Ability to successfully complete a background check subject to applicable lawFormal Education/Training· High school diploma/GED · Associates/bachelor's degree preferredPhysical and Work Environment RequirementsThis is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Normal Working Hours, Additional Working Hours and Travel RequirementsThis is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday.

This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.

Hours40 hours/week, flexible to work overtime when requiredPay RateCompetitive pay based on experience. Servpro of Norcross & Duluth is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated