Entry-Level Help Desk Support TechnicianTeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment. The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.
This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.Essential Duties & ResponsibilitiesProvide Tier 1 technical support to end users via phone, email, and remote support toolsTroubleshoot common workstation, application, printer, and connectivity issuesSupport Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePointPerform basic user account tasks such as password resets, MFA assistance, and new user setupInstall, configure, and support Windows and macOS workstationsAssist with device onboarding, imaging, and endpoint security deploymentPerform basic Active Directory and Azure AD (Entra ID) tasks following documented proceduresEscalate advanced or unresolved issues according to TeamLogic IT standardsTroubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflictsAssist senior technicians with networking tasks as assignedProperly document and escalate complex network issuesAssist with endpoint patching, antivirus alerts, and security hygiene tasksFollow TeamLogic IT security policies and client compliance requirementsSupport vulnerability remediation activities under supervisionAccurately document all work performed in Autotask PSAMaintain asset and configuration recordsContribute to internal documentation and knowledge base articlesAdhere to SLAs, change management, and operational proceduresWork closely with senior technicians and engineersParticipate in training, onboarding, and professional developmentSupport continuous service improvement initiativesRequired Qualifications0–2 years of professional, academic, or internship experience in information technologyFoundational knowledge of: Windows operating systems, Microsoft 365 applications, basic networking concepts (TCP/IP, DNS, DHCP)Strong customer service skills and professional communication abilitiesAbility to follow documented procedures and manage multiple prioritiesWillingness to learn and grow in a structured MSP environmentMust maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirementsValid driver's license and reliable local transportationPreferred QualificationsPrior help desk or MSP experienceExposure to Active Directory, Azure AD (Entra ID), or VPN toolsEntry-level certificationsFamiliarity with ticketing systems such as Autotask, ConnectWise, or similarMilitary or veteran experience is a plusCareer Growth This role is an entry point into TeamLogic IT's technical career path, with advancement opportunities into: Level 2 Service Desk Technician, Systems Administrator, Network or Security Engineering roles. Advancement is based on performance, technical growth, and certification achievement.Flexible work from home options available.Compensation: $35,000.00 - $50,000.00 per yearOur Growth Isn't Measured in Numbers, It's an Investment in Aligning With the Best Talent.If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions.
That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.We're Committed to a People First CultureOur philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.