Future Opening: Customer Service Representative

Customer Service Representative (CSR)As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US554 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. Convey to the customer our expertise in products, services, and capabilities.Serve as an external key educator to our community and customers.Communicate customer requirements to the support team in accordance with company policies and procedures.Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Determine charges for services requested, collect deposits or payments, or arrange for billing.Attract potential customers by answering product and service questions and suggesting information about other products and services.What You Bring To The Table:Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.Ability to effectively build relationships with customers and teammates.Desire to continuously look for ways to help people.Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing.