Funeral General Manager

A long-standing family-owned funeral home that has been serving the Bay Area Community for five generations is looking for a General Manager to join their dynamic team in serving families that choose Duggan's Serra Mortuary in their time of need.

The General Manager position is responsible for day-to-day operations, leads the DSM departments: Human Resources/Accounting; Building Grounds and Vehicles; Funeral Directors/Arrangers; Removal Staff (day and night)/ EDRS Department, Staff Associates; Preparation Room Staff; Night Staff. Hold self and all direct staff to accountable for competing all company assigned assignments, including compliance (OSHA, FTC, Harassment prevention. Oversees all Team Members participating in services ensuring that each staff understands their role and is professionally representing the company's way.

Key Responsibilities

• Staff Leadership: Recruits, trains, and manages licensed funeral directors and funeral arrangers, preparation room staff, building, vehicles staff, funeral services, evening staff, and staff associates/EDRS personnel. Leads all labor-management components for the location’s staff i.e. scheduling, labor margins, overtime, timecards/blue sheets. Hold weekly staff huddles/updates; quarterly full staff meetings.
• Financial Management: Oversees the location's Profit & Loss (P&L), monitors annual budgets, and works with President annually to determine pricing for services and merchandise. Leads and oversees and work with staff to manage all financial components, including vendor relationships, accounts payable and receivable, labor management, and oversee balanced staff schedule and vacations.
• Operations & Compliance: Ensures all services run on schedule and that the business remains fully compliant with state and federal regulations (e.g., permits, death certificates, and FTC rules).

Additional Responsibilities

• Maintains excellent customer service standards, works and directs managers, supervisors in all departments. being a company ambassador to the community and team member development that creates, supports, and sustains a high performance, innovative, and family-oriented culture. A General Manager interacts directly with client's families, handling all aspects of the service and ensuring the client family receives an excellent customer service experience.
• Promote, build community relationships.
• Ensure each family is presented with all service and merchandise options
• Contributes to the overall efficiency by maintaining open and effective communication and maintaining accurate and timely client files, adhere to payment policies
• Maintains customer service standards; leads facility management to include working with building and grounds staff ensuring the vehicles, building and grounds, I.e. landscaping, painting, and parking lot adequately maintained and facilities look clean and maintained.
• Be a part of a compassionate, mission driven team that values kindness, respect, empathy and exceptional service to the families we serve.

Qualifications & Requirements

• Education: Bachelor's degree or above; hospitality, hotel management, business degree.
• Experience: A minimum of 4 to 9 years of combined hospitality experience and business management.
• Take advantage of ongoing training opportunities within the funeral service industry

Additional information:

• Oversees 1 funeral home and 2 branch offices
• The General Manager’s Position is a Full-time position; Monday- Friday (some Saturdays and Sundays if needed.) 8:30am - 6:00pm
• Valid state issued funeral director license a plus but not required;

BENEFITS:

Health Benefits: Health, Vision, Dental, 401K 7% Annual Salary contribution; company paid life insurance; Vacation, Holidays and Sick Days.