Functional Lead

Position Overview: Wilsonart is seeking a Functional Lead in Boston to oversee the office operations of the distribution center. The Functional Lead will provide direction to all area personnel in the assigned department/location, manage day‑to‑day operations, and ensure efficient workflow across customer service and office functions.

Essential Duties and Responsibilities

• Oversee the operation of customer service and office functions.
• Train office and customer service team members.
• Serve as a resource for resolving complex problems and issues.
• Assign and supervise employee assignments.
• Maintain and process all required documentation.
• Assist the needs of customers.
• Perform other tasks as required.

Knowledge, Skills & Abilities

• Knowledge of safety standards applicable to the work area and other pertinent rules and regulations.
• Knowledge of computers sufficient to utilize Microsoft Suite (spreadsheets, databases, etc.).
• Excellent oral and written communication skills.
• Ability to organize and prioritize activities.
• Ability to supervise and lead people.
• Ability to work independently and as a team member.
• Ability to analyze problems and develop solutions.

Education and Experience

Bachelor’s Degree required or equivalent combination of education and experience; 1 year of experience may substitute for 1 year of degree. Preferred fields: Business Administration or closely related field. Minimum 5+ years of experience in customer service and leadership in a customer service team. Experience leading projects or teams in a manufacturing environment is preferred.

Physical Demands

Sitting, standing, or walking in the same location; ability to stoop, climb, or lift light material (10–20 lbs) or equipment. Work is performed in a comfortable indoor area.

Benefits

Support that keeps you well: medical, dental, and life insurance; company‑paid short‑ and long‑term disability; FSAs and dependent care options; vision and legal benefits; gym discounts and wellness clinics; tuition reimbursement—for you and your dependents; opportunities to grow: clear paths to promotion and internal mobility, training, coaching, and mentorship; development programs to support your goals; time for what matters; paid vacation and holidays in the first year; a culture that respects work‑life balance.

EEO Statement

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected under law.