Full Time Thrift Store Manager Full Time Thrift Store Manager

Thrift Store ManagerThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.Each Hope the Mission thrift store is a revenue-generating operation that funds the mission and a community-facing space that shapes how people experience the organization. Whether a store meets its sales goals, retains its customers, maintains its standards, and develops its team comes down primarily to one person. The Thrift Store Manager is that person.Reporting to the Director of Retail, the Thrift Store Manager has full operational accountability for their location. This includes overseeing merchandising, scheduling, staffing, inventory control, marketing, and training. The Thrift Store Manager manages daily cash handling, credit card transactions, and night drop deposits, controls costs and expenditures within budget, and actively engages customers on the floor to drive donations and merchandise sales toward monthly revenue goals.

This role accepts donations and coordinates pickups, ensures staff, volunteers, and community service workers are properly trained, maintains the physical cleanliness, safety, and visual presentation of the store, builds customer relationships that generate repeat business, and communicates regularly with the Retail Director on store performance and issues.This is a general management role in a mission-driven retail environment. The Thrift Store Manager sets the standard for every person who works in the store and for every customer who walks through the door. When the store runs well, the mission benefits directly. The Thrift Store Manager owns that outcome.ResponsibilitiesOversee all aspects of store operations including merchandising, scheduling, staffing, inventory control, marketing, and trainingAssist with sorting, pricing, and inventory controlControl costs and expenditures to keep the store within budgetMaintain an effective schedule for employees, volunteers, and community service workers within payroll guidelines and store expense budgetsCommunicate regularly with the Retail Director about store performance and operational issuesMay drive company vehicles to perform store businessManage daily cash handling, credit card transactions, and bookkeepingComplete night drop deposits accurately and on timeGreet and assist customers and donors on the sales floorActively engage customers to drive donations and merchandise sales toward monthly revenue goalsRespond to customer inquiries and complaints promptly and professionallyBuild customer relationships that support repeat business and community goodwillAccept donations and process in-kind donation formsSchedule and coordinate donation pickupsEnsure staff, volunteers, and community service workers are trained in store operations and proceduresSet and maintain performance and conduct standards for all store personnelMaintain the physical cleanliness, organization, and visual appeal of the store and displaysEnforce health, safety, and security policies and procedures at all timesPerform other duties as assigned by the Director of RetailRequired Skills & Core CompetenciesLead and develop a store team including staff, volunteers, and community service workersManage cash handling, bookkeeping, and financial transactions accuratelyOversee merchandising, inventory, and store visual presentation to a consistent standardEngage customers and donors on the sales floor with warmth and professionalismCommunicate clearly and professionally in writing and verbally with staff, donors, customers, and leadershipOrganize and prioritize a high-volume workload across multiple concurrent responsibilitiesApply strong attention to detail in store operations, financial records, and documentationDemonstrate sound judgment and independent decision-making with minimal supervisionWork effectively with people from diverse backgrounds and communitiesMaintain confidentiality regarding participants, customers, staff, and the organizationAct with integrity, consistency, and professionalism in all interactionsQualificationsHigh school diploma or GED requiredMinimum 3 years of retail store experience including cash handlingMinimum 2 years of experience managing a store or departmentExperience supervising staff, volunteers, or community service workers preferredBilingual in English and Spanish preferredMandatory Requirements:Drug and Alcohol Testing - Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.Legal Eligibility to Work - Candidates must provide proof of legal authorization to work in the United States.Compliance with Company Policies - All employees must comply with company policies, including safety, confidentiality, and conduct standards.Physical, Demands, Environmental Conditions, EquipmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

handle, finger, grasp and feel objects and equipment; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; Complete all required forms in personal writing.The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The noise level in the work environment is usually moderate in an office setting. EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.