Full Time: Systems Engineering Senior

Senior Systems Engineer / Technical Account Manager (MSP) Location: College Park, MD Area | Hybrid Salary: $80,000–$95,000 + Performance Bonuses Employment: Full-Time, Direct Hire

About the Opportunity We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.

This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.

This is not a traditional help desk or sales-focused account management role.

You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.

You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.

What You'll Be Doing * Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients. * Perform infrastructure assessments, technical discovery, and client environment reviews. * Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health. * Identify technical gaps, risks, and opportunities for modernization. * Maintain detailed documentation of client environments, configurations, and infrastructure. * Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations. * Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions. * Participate in client meetings, technical discussions, and infrastructure planning. * Help establish and maintain technical standards across client environments. * Provide occasional hands-on technical assistance and escalated troubleshooting when needed.

What We're Looking For * Previous MSP experience required * Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background. * Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP. * Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams. * Working knowledge of Azure and hybrid cloud environments. * Familiarity with Microsoft Intune and endpoint management. * Experience supporting both on-premises and cloud infrastructure. * Ability to assess complex technical environments and recommend practical improvements. * Strong documentation, communication, and client-facing skills. * Comfortable working independently and collaborating with senior engineering teams.

Additional Experience That Stands Out * Technical Account Manager (TAM), vCIO, or Project Engineer experience. * MSP client onboarding and technical discovery. * Infrastructure assessments and technology lifecycle planning. * Familiarity with CIS or NIST security frameworks. * Experience presenting technical recommendations to business stakeholders.

Compensation & Benefits * Base Salary:** $80,000–$95,000 * Biannual performance-based bonuses. * 100% employer-paid medical, dental, and vision coverage.** * 401(k) with company match. * Generous paid time off. * Paid certification opportunities and certification reimbursement. * Professional development and structured performance goals. * Hybrid schedule with partial work-from-home flexibility. * Established MSP with a collaborative, employee-focused culture. * Opportunity to transition from reactive engineering into strategic technical consulting.