Full-Time Supervisor of Operations

Full-Time Supervisor of OperationsThe Supervisor of Operations plays a critical leadership role in executing daily restaurant operations with excellence, consistency, and care. This entry-level leadership opportunity is a full-time position responsible for leading shifts, directing the team, protecting food safety and cash controls, and ensuring an exceptional customer experience during every operating period. The Supervisor of Operations serves as a visible, decisive leader on the floor who translates vision into action, coaches in real time, and upholds Chick-fil-A standards across people, product, and process.Core Behavioral ExpectationsThe successful Supervisor of Operations will consistently demonstrate:Alignment with Core Behaviors: Lives out Humble, Hungry, and Resilient in leadership presence, service and decision-makingServant leadership: Leads with a genuine heart to serve customers, Team Members, and fellow leadersOperational awareness: Maintains strong situational awareness while managing multiple prioritiesDecisiveness under pressure: Makes timely, confident decisions in a fast-paced environmentAttention to detail: Identifies and addresses operational gaps proactivelyEnergy and endurance: Brings both emotional and physical stamina to lead demanding shiftsClear communication: Communicates expectations, feedback, and updates with clarity and purposeCoachability and growth mindset: Seeks feedback and continuously develops leadership skill and self-awarenessPrimary ResponsibilitiesShift Leadership & Operational Execution:Lead assigned shifts across front-of-house and back-of-house operationsEnsure daily setups and operational checklists are completed to standardAdjust staffing and position placement to meet service and business needsMonitor food safety, cleanliness, and service execution throughout the shiftTeam Leadership, Coaching & Development:Provide real-time coaching, encouragement, and corrective feedbackDevelop and support the team through intentional guidance and follow-upFacilitate pre-shift and post-shift huddles that reinforce priorities, standards, and cultureAddress conflict and performance issues with professionalism, consistency, and careAdminister disciplinary actions as appropriate, partnering with Directors when neededFood Safety, Quality & Customer Experience:Support food safety standards and health inspection readinessReinforce proper food handling, cleanliness, and quality controlLead the team toward achieving customer experience goalsModel guest-focused behaviors rooted in excellence, grace, and generosityStewardship of Resources & Systems:Execute cash management responsibilities including register counts and pickupsManage labor deployment, breaks, and waste systems to support cost goalsInput and execute catering orders accurately and on timeCommunication & Administrative Support:Communicate priorities, results, and updates through huddles and written communicationSupport daily administrative needs and shift coordinationCommunicate staffing, scheduling, and training needs to the Director teamParticipate in needed meetings and store eventsSuccess Indicators & MetricsWe will know the Supervisor of Operations is successful when:Customer experience goals are consistently achievedFood safety standards are achieved and maintainedLabor and food cost goals are supported through disciplined executionTeam Members receive consistent coaching and developmentConflict and performance issues are addressed promptly and effectivelyDaily tasks, huddles, and operational priorities are completed with excellenceReporting & CollaborationReports to: Executive Director of OperationsWorks closely with Directors, Supervisors, Team Leaders, Team Captains, Certified Trainers and Team Members to ensure seamless operations and leadership alignmentSchedule & AvailabilityFlexible scheduling is available; however, schedule will include early mornings, days, evenings, weekends, and holidays as required by business needsRole requires flexibility to shift priorities quickly in response to operational demandsPerks & BenefitsHealth, Dental, Vision & Life Insurance | 401K (and matching) | PTO | Sick DaysOpportunity for 3% Annual Raise + Incremental Tenure RaisesFree Meals for YouUnmatched Career Growth OpportunitiesEducational Partnership: Opportunities for Scholarships and Free EducationWork ScheduleWeekend availabilityMonday to FridayBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceLife insurance401(k)401(k) matchingReferral programEmployee discountOther