Full-Time Remote Virtual Receptionist

Full-Time Remote Virtual Receptionist

100% Work from Home l Hiring Immediately l Candidates must reside within 50 miles of San Antonio

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. Because Ruby operates 24/7/365 days a year, this position requires the ability to work a weekend day and holidays. If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Your Qualifications and Skills

• Located withing 50 miles of San Antonio, Texas
• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.
• Preferred, but not required:
  • Experience in a high-volume call center, customer service, or administrative role.
  • Proficiency in Office 365.
  • Bilingual (Spanish/English) is a plus!

Compensation/Benefits:

• $19/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.)
• Internet speeds of 50 Mbps Download/10 Mbps Upload.
• A web camera.
• Professional-grade wired headset with built-in microphone.
• Two monitors with a minimum screen resolution of 1600x900.
• Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment.

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.