Full-time / Part-time Retail Associate

Retail AssociateThe Retail Associate provides critical telephone and in-person assistance to our valued customers. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Retail Associate helps with administrative duties and helps process shipping orders.The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.CompensationDepends upon skills and experienceResponsibilitiesInteracts with customers by phone or in person to provide information about products and services, take orders, or document complaintsCoordinates questions and issues with the appropriate department personnelMaintains records of customer interactions and transactionsHandles customer complaints or escalates when necessaryMeets or exceeds all service and sales targetsProvides administrative assistance as neededAttends all staff meetings, trainings, and educational classes as requiredPerforms other duties as assignedQualificationsHigh school diploma or GED required; some post high school education or training preferredPrevious customer service or related experience preferredPleasant/friendly demeanor and an outgoing personalityNotary knowledge and/or education a plusHighly professional and dependableExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressStrong organizational and problem-solving skillsOutstanding phone skillsStrong computer and internet skills, including Microsoft Office suiteExperience with CRM or other customer service software a plusWe are The UPS Store Franchisee, looking for associates to work in our Socrum Loop and County Road 540A Stores.