CULVER'S® JOB DESCRIPTION
CREW MEMBER
JOB SUMMARY
Essential Functions
- Consistently provides excellent guest service and hospitality elevating the guests experience every day
- Demonstrates proper personal hygiene and food safety practices consistently
- Maintains a neat, well-groomed uniformed appearance and wears a smile consistently
- Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently
- Assists guests with product knowledge and promotional information upon request accurately
- Follows company safety standards at all times and looks out for the safety of other team members and guests
- Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist
- Handles guest comments promptly and courteously
- Performs primary position responsibilities timely and accurately
- Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished
- Performs back-up support accurately and timely after secondary responsibilities are accomplished
- Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request
- Answers the telephone courteously and professionally, within three rings
- Prepares quality products while maintaining: portion control and presentation within service goal times
- Attends all team member meetings
Qualifications
- Flexible schedule
- Reading and writing skills required
- Communicates with guests, team and management
- Maintains a sense of urgency
- Demonstrates trained food safety knowledge
Physical Abilities
- Stand constantly
- Walk constantly
- Sit occasionally
- Handling constantly
- Lift / carry 10 lbs or less constantly
- Lift / carry 11-20 lbs constantly
- Lift / carry 21-50 lbs frequently
- Lift / carry 51-100 lbs occasionally
Team Member Performance Success Factors
- Communication: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
- Change Management: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
- Decision Making & Problem Solving: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
- Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
- Planning: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
- Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
- Quality of Work: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
- Accountability: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.