Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Overview
Employer Industry: Watch Manufacturing
Why Consider This Job Opportunity
- Hourly rate of $18.50
- Access to comprehensive benefits including medical, dental, and vision plans
- Opportunities for career advancement within a growing company
- Flexible spending accounts and tuition reimbursement available
- Employee discounts on watches and other perks
- Supportive work environment with mandatory training to stay updated on policies
What To Expect (Job Responsibilities)
- Provide first-level assessment, support, and resolution of customer issues
- Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
- Maintain customer satisfaction ratings based on company criteria
- Handle dispute escalations in accordance with existing policies and procedures
- Keep detailed records of customer interactions and transactions
What Is Required (Qualifications)
- Minimum of 3 years of service-related experience in a call center environment
- Experience in a remote and fast-paced environment
- Ability to learn systems and multi-task while assisting customers
- Basic knowledge of Microsoft Suite, including Outlook, Word, and Excel
- Must be able to work mandatory overtime during peak seasons
How To Stand Out (Preferred Qualifications)
- SAP experience is a plus
- Bilingual in Spanish is a plus
Employment Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Customer Service
- Industry: Telephone Call Centers