Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.
SUMMARY
We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions
Responsibilities
- Answering dealership group phones
- Directing customers to the correct department/location
- Placing outbound calls
- Works cooperatively with the remote teams
- Updating customer records
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Scanning documents
- Assists in scheduling and confirming service appointments via phone or SMS
- Participates in customer satisfaction process
Qualifications
- Excellent communication skills
- Outgoing and positive demeanor
- Punctual with the ability to handle schedule flexibility
- Valid driver’s license and satisfactory Motor Vehicle Report
- Able to clear a pre-employment background check
- Maintains a professional appearance
Full-Time Call Center Customer Experience Representative (not remote, onsite position) in harrison at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.