FT Center Store Manager Trainee (H)

Job Overview

Retail Operations Department Manager (Requisition # ). Location: Plymouth, NH. This role manages the assigned department and is responsible for staff, merchandise quality, presentation, service, store appearance, security, safety, food safety, and asset control.

Duties and Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties of all assigned department associates.
• Role model outstanding customer service.
• Use good judgement in delegation, assignment, and follow‑up to ensure efficient performance.
• Maintain accurate records of production, shrink, sales and inventory.
• Must be able to meet physical requirements of the position, with or without accommodations.
• Provide recognition and constructive counseling when necessary.
• Treat all co‑workers with fairness, dignity, and respect.
• Ensure department associates are trained by certified trainers.
• Ensure all company policies and procedures are followed.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals according to company standards.
• Maintain effective work schedules to meet production and customer service standards.
• Understand and use company tools such as MPP, financial reports, scheduling, ordering and business information systems.
• Follow operational and merchandising standard practices to maximize profitability, paying special attention to priority categories.
• Maintain solid communication within the department and throughout the organization.
• Observe and ensure compliance with sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of department standard practice manual and program manuals for each assigned program.
• Perform all other duties as assigned.

Qualifications

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated willingness to learn multiple tasks and technical requirements.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Must be accredited by the National Registry of Food Safety Professionals (or similar) or be willing to obtain accreditation within 90 days of employment. Accreditation must be maintained while in the position.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally; push/pull up to 40 lbs. regularly.
• Meet established volume and fixed activity standards.

Preferred Requirements

• Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses.
• Ensure all company policies and procedures are followed.
• Foster a sales‑driven, consumer‑focused culture through relationship building and customer awareness.
• Provide recognition and constructive counseling as necessary.
• Maintain store appearance and product quality conditions.
• Manage performance of duties and responsibilities for all assigned department associates.
• Make hiring, training and performance management recommendations for assigned department associates.
• Support development needs of assigned department associates.
• Use good judgement in delegation, assignment, and follow‑up required for efficient performance.
• Observe compliance with security, safety and food safety standards.
• Maintain merchandising techniques and layouts consistent with corporate philosophy.
• Understand inventory shrink resolution methods.
• Use company tools such as MPP, financial reports, scheduling, ordering and business information systems.
• Have a solid understanding of standard practices for all departments.
• Maintain solid communications with management and associates throughout the store and organization.
• Treat store information as strictly confidential.
• Perform all additional duties and projects as assigned.
• Must meet physical requirements.

Salary

Hourly rate between $18.95 and $27.25.

Hannaford provides equal opportunity in employment to all associates and applicants without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and expression, disability, or any other characteristic protected by law.