Front Office Support Specialist

Front Office Support SpecialistThe Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a fast-paced medical practice.Essential Responsibilities:Managing phone calls and messagesScheduling patient appointments in person and over the phoneChecking patients in and outCollecting and verifying patient insurance informationCollecting patient demographic informationCollecting and posting paymentsManaging electronic medical recordsFacilitating correspondence between healthcare organizationsDemonstrate phone etiquette that is accordance with FKP Standards of BehaviorsReview and complete inbox tasks dailyAnswer and handle phone calls swiftly, answer voice mail dailyRespond to patient concerns in accordance with established policies and standardsMaintain cleanliness and supply inventory in lobby and work areasScan medical records and patient documentsManual data entryComplies with all OSHA and HIPPA policies along with all policies and procedures established by FKPDemonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of BehaviorsMaintains strict patient and employee confidentialityAttends all mandatory staff meetingsOther routine duties as assignedThis job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.Education/Experience Requirements:High School diploma or GED, one year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice.

Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.Competency Requirements:Basic proficiency in Microsoft word and OutlookPrevious EMR use preferredAbility to communicate effectively and clearly with all internal and external customersGood business office organizational skills, detail-oriented with excellent follow-upAbility to juggle multiple priorities successfullyExtremely strong organizational and communication skillsWorks well in Teams-can work with others but flexible enough to work independently alsoKnowledge of HIPPA regulations and dedicated to adhering to all aspectsThis job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.Regular, predictable and dependable attendance is essential to satisfactory performance of this job.The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.

The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.