Front Office Supervisor

Front Office SupervisorDivision: Westin La Paloma Resort and SpaDescription: The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.How You'll Shape the Experience & Future:Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.Assist in training new employees and fostering a collaborative, motivated team environment.Assist in requesting, organizing, delivering special amenities to guests.Organize in-room decor for guests to celebrate special occasions.Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.Assist in answering phones in PBXAssist in rooms control desk.Assist in room reservations.Assist bell services and baggage storage.Support management in implementing new processes and technology enhancements to improve front desk efficiency.Other duties as assigned.Key Strengths for Success:Strong leadership and team-building skills with a hands-on approachExcellent communication and interpersonal abilitiesDetail-oriented with strong organizational skills and multitasking capabilityAbility to remain calm and professional in high-pressure situationsProficient in front office systems (PMS) and basic office softwareA genuine passion for hospitality and creating memorable guest experiencesProfessional Experience:Minimum 2 years of experience in front desk operations within the hospitality industryPrevious supervisory or leadership experience preferredFamiliarity with hotel property management systems and reservation platformsProven track record of delivering excellent customer service and managing guest relationsAcademic Background:High school diploma or equivalent requiredAssociate or Bachelor's degree in Hospitality Management or related field preferred but not requiredBenefits:Medical, dental, and vision (HSA available)Company-paid disability & life insuranceEmployee Assistance ProgramSupplemental benefits401(k) with matchEmployee discountsPaid vacation & sick timePosition Requirements - Successful completion of a background check is required prior to employment.Category - Front Office / Front DeskLocation - Westin La Paloma Resort and Spa 263Full-Time/Part-Time - Full-TimeEOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.This position is currently accepting applications.