Supporting daily operations of borrower-facing customer service functions, the full-time remote Front Office Supervisor will provide leadership, operational oversight, and staff support while ensuring compliance and service excellence in the Perkins Loan Servicing Program. Key responsibilities Support daily front-office and customer service operations to ensure timely and compliant borrower support Provide guidance and coaching to Customer Service Representatives and monitor team performance against service standards Serve as a point of escalation for borrower inquiries and assist in training and development activities Required qualifications High school diploma or equivalent Minimum of 2 years of customer service or contact center experience, with at least 1 year in a supervisory capacity Ability to obtain and maintain a Federal Public Trust security clearance Experience in regulated customer service environments, preferably in student loan servicing or financial services Proficiency in using contact center systems and Microsoft Office applications