Front Office Supervisor - Houston Gymnastics Academy

Front Office Supervisor - Houston Gymnastics AcademyCome Join Our Team at Houston Gymnastics Academy!Job Title: Front Office SupervisorPosition Type: Part timePosition schedule: Monday-Friday 3pm-8:30pm(Occasional weekends Saturday 8:30am-1pm or Sunday 8:30am-11am)Pay Rate: $25/hrThe Front Office Supervisor is responsible for the overall guidance of front office functions at the gym. The Front Office Supervisor must possess excellent time management skills, and the ability to communicate ideas and expectations in a clear manner. This position would be a 5 day commitment.

This position would be primarily evenings 3pm-8:30pm Monday - Friday and occasional weekend availability on Saturday from 8:30am-1pm or Sunday from 8:30am-11am. The pay rate for this position will be $25/hr.Job ResponsibilitiesDuties include, but are not limited to:OperationsCommunicate the Vision, Values and Core Constituencies for the front desk staff in your assigned areaProvide leadership and coaching to all front desk staffWork in with the Site Managers to establish goals and objectives for front desk operationsImplement and achieve the goals and objectives for the front deskAttend and participate in all scheduled meetings and one-on-onesProvide performance feedback to Site Managers to be used for quarterly feedback sessions and annual performance reviewsGive verbal corrective action related to performance issues as needed and inform Site Manager of performance concernsBe proficient in lesson plans and skills, and verify front desk is effectively communicating to customersCollaborate with Site Managers on marketing and sales plans for enrollments, and special events for assigned areaWork to ensure customer growth and retention successEscalate all issues that pose a risk, including potential Safe Sport violations to Site ManagersAssist in filling gym coverage needs and fill in when and where neededOversee Front Desk Management to ensure customer satisfaction and/or customer recoveryTrain front desk staff on front desk policies and iClassBe available and provide support for the front desk staffCommunicate effectively with clients, vendors, and other stakeholdersEnsure compliance with company policies and proceduresAdministrative ComplianceSubmit incident reports/documentation in a prompt manner to the appropriate departmentPartner with Site Manager to ensure accuracy of class schedules and staffing in iClassProDistribute any mail/email communication RDResponsible for ensuring administrative duties for special events and alternative programming are implemented and utilized by front desk staff.Communicate the process and procedures with Site Managers so they can support the implementation and execution.iClass Pro ManagementImplement new front desk and iClass policiesRun Monthly Tuition and appropriate Yearly Participation Fees on the 15th and 1st of the month and send csv results to paymentsBefore running tuition, run an attendance report and drop students who have not attended classes in the past two monthsPartner with Site Managers and front desk staff to follow up on all aged accountsRespond to chargebacks and e-check returnsEnsure the following tasks are done correctly by office staff (this list may not include all tasks)Create, change, and remove programs and classesProcess student enrollments, drops, and changesManage all email distributions/communications from iClass to familiesKeep track of waitlistsExperience:Proven experience in office management or related administrative roleStrong organizational skills with the ability to multitask and prioritize work effectivelyProficiency in using office software, including Microsoft Office Suite (Word, Excel, PowerPoint)Excellent communication skills, both written and verbalAbility to supervise and lead a team of office staffExperience in calendar management and scheduling appointmentsAn Equal Opportunity OrganizationHouston Gymnastics Academy does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.