Front Office Supervisor

Front Office SupervisorEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description: The Front Office Supervisor must ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations.

The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service.Job Responsibilities:Responsible for the adherence and enforcement of all Hotel policies and proceduresResponsible for maintaining the highest levels of professionalism and decorum amongst all the staffMonitor inventory control and ordering procedures for Front Office and guest suppliesOversee Front Desk Agent scheduling and requestsPerform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standardsAssists in creating a comprehensive training program instilling a culture of service and follow throughActs as a liaison between the Front Office and the Reservations/Sales teamIs intimately involved in troubleshooting and drilling down to determine and eliminate guest issuesHandle any guest complaint or issue in a professional mannerComplete a daily MOD Report to communicate guest opportunities and other informationAssist the Front Desk with all aspects of operations including check-in and check-out processReview all potential safety and security issues and implement corrective action stepsResponsible for knowing all emergency proceduresCoach associates how to resolve and de-escalate conflictsAssists in welcoming and escorting VIP's and other guestsWork closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyLocation: Origin AustinReq Number: GUE- This position is currently accepting applications.