Front Office/Scheduling

Castle Family Dentistry

413 Nj-57 Washington, NJ 07882

FRONT OFFICE/SCHEDULING COORDINATOR POSITION NEEDED! NO WEEKENDS!!!

Hours: Monday 7:30am-5pm, Tuesday 7:30am-5pm, Wednesday 9:30-7pm, Thursday 7:30-5pm, Friday 7:30-2pm

We are a fantastic office in growth mode and are committed to excellent dentistry, building relationships, providing exceptional patient care and a 100% WOW patient experience! Our candidate should be organized, detail-oriented, professional and committed to our awesome growing practice. 

SPECIFIC DUTIES

Schedule Management

• Maintain Hygiene and Doctor schedule for multiple clinicians by monitoring schedule, making and confirming appointments through client recall system

• Manage the schedule so the office runs optimally and efficiently so that each patient receives the highest quality of dental care

• Confirm the next day’s appointments according to protocol and patient preferences

• Schedule patients for efficient use of doctor and staff time 

• Check patient quick-fill list to try to fill in cancellation and no-show appointment times

• Review schedule daily, weekly, and monthly. Make sure that production block scheduling is being utilized

Patient Management

• Manage doctor charts for treatment plans, treatment conferences, letters and phone calls

• Oversee patient relations & handle patient complaints, according to office protocol

• Help explain office policy to patients

• Confirm the next day’s appointments according to protocol and patient preferences 

• Make follow-up appointments as needed

• Record chart entries from phone or in-person conversations when appropriate

• Maintain the recall system. Run reports, send recall cards and make calls as needed. Send letters to inactive patients.

Records Management

• Gather and accurately record insurance information from patients

• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations 

• Accurately file patient information

Our ideal candidate should be:

• A team player who loves to work efficiently and can be a multi-tasker

• AWESOME personality and attitude

• Outstanding customer service

• Detail oriented

• Is intentional and thinks ahead

• Someone who is good with computers and is a quick learner

• Great on the phone and is great at booking treatment and appointments

• 1+ Years of experience in a dental office setting

We are offering our front office/scheduling coordinator:

• Competitive pay

• 401K

• Accrued PTO plus BONUS BIRTHDAY PTO

• The best working environment.

• We know that great teams are what make us an exceptional dental office, AND we need a SUPERSTAR to join our team.

If this sound like the job you are looking for, please respond with your:

• Resume

• Compensation Requirements