Front Office Receptionist

Front Office ReceptionistWe are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence.

The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.This is not an entry-level role and is hiring ASAP.What You'll DoGreet and check in patients, creating a welcoming and professional first impressionManage patient scheduling, appointment confirmations, cancellations, and reschedulingAnswer and manage incoming phone calls while providing timely, professional assistance to patientsVerify insurance information and patient demographicsCollect copays and patient payments and assist with basic billing coordinationMaintain accurate patient records and ensure proper documentation in the electronic health recordCoordinate patient check-out, follow-up appointments, referrals, and other next stepsUse EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technologyCommunicate clearly and professionally with patients, providers, clinical staff, and outside officesHelp maintain an organized and efficient front office workflow throughout the dayAnticipate practice and provider needs and proactively address administrative tasksHandle sensitive patient information with professionalism and confidentialityDemonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleaguesContribute positively to a collaborative, respectful, and patient-focused practice cultureWhat We're Looking ForPrevious front office or medical receptionist experience required — this is not an entry-level roleExperience working in a medical practice, healthcare office, or similar patient-facing environmentStrong understanding of patient scheduling, insurance verification, copays, and front office workflowsExcellent organizational skills and strong attention to detailHigh level of emotional intelligence, professionalism, and intellectual curiosityExcellent communication and customer service skills with patients, providers, and staffComfortable with technology and eager to learn new systems quicklyAbility to manage multiple priorities and interruptions in a fast-paced environmentReliable, proactive, and able to work both independently and collaborativelyAbility to maintain empathy, professionalism, and accuracy even during busy or challenging situationsWhy JoinImmediate start in a well-established, busy medical practiceOpportunity to play an important role in creating an exceptional patient experienceWork closely with providers and a collaborative healthcare teamSupportive, team-oriented environment that values intelligence, empathy, and initiative$17 - $20 an hour