Front Office Receptionist - Medical

Front Office Receptionist - MedicalPosition Summary:As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.DUTIES/RESPONSIBILITIES- • Greets all incoming patients/visitors • Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion • Verifies patient medical insurance prior to appointment • Updates patient demographics and medical insurance information in eCW • Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable • Determines sliding scale fee amount for uninsured patients • Enters all data into patient profile • Manages no show patients by reaching out and rescheduling their missed appointment. • Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal • Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation • Answers telephones, documenting all pertinent information in patient charts.

• Schedule appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes. • Manages phone voicemail mailboxes daily • Scans new information for patient into eCW, including correspondence, labs, results, and medical history • Manages incoming faxes as needed • Faxes referrals and correspondence to hospitals and physicians as needed • Assist with outgoing mail and incoming mail distribution • Assists the patient during the check-out process; scheduling next appointment, etc. • Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director • End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe • Reviews and addresses message in EMR, both addressed to self and addressed to Front Office • May be required to participate in departmental and organizational quality improvement projects.

• Other duties as assignedKNOWLEDGE/SKILLS/ABILITIES- • Must be accurate and detail oriented, possess strong organizational and time management skills and the ability to prioritize competing tasks in a complex and fast paced environment • Ability to work under pressure • Excellent oral and written communication skills; understanding of medical terminology • Must have excellent people and customer service skills • Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding • Local travel between clinic sites (10 minutes apart by car)• Work evening and weekend hours when needed, usually on a rotational basis with the rest of the front office receptionists. • Attends a minimum of one outreach event per calendar year. • Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment.QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) - • 1 year previous experience in a medical clerical role• Must have basic computer skills, including with EMR (electronic medical record).

• Act 33 with renewal • Act 34 with renewal • Act 73 FBI Clearance with renewal • Annual influenza vaccine