Front Office Receptionist

Front Office ReceptionistJericho Road Community Health Center is actively seeking a Front Office Receptionist. This position is full-time, within the Dental Front Office, working across our Buffalo locations, with a primary location of the 1021 Broadway Dental Office.Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities.

We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are.

With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams.Responsibilities:Answer phone, check and monitor voicemail messages and reroute or communicate to appropriate staff membersAccept and manage incoming dental office deliveriesGreet visitors, ascertain purpose of visit, and direct them to appropriate staffMaintain and transmit correspondence or medical records, by mail, email or faxProvide customer and personal services, including patient needs assessment, meeting quality standards for services, and evaluation of customer satisfactionObtain payment for services renderedSupport dental office manager in referrals and prior authorizationsMake appointments for dental patients in Dentrix and Medent EMR systemsEnter accurate insurance information and verify insurance eligibilitySchedule and confirm patient diagnostic appointments, and other specialty appointments that may not be a direct service of JRCHCProvide excellent patient care standards and model excellent listening skills with attention to detail, critical thinking and presenting effective solutions to situationsSupport patient needs assessments and facilitation of patient survey to meet goals for quality standards in service and patient satisfactionProtects patients' rights by maintaining confidentiality of protected health and financial information modeling a high level of HIPAA complianceQualifications:High School graduate or GED equivalentPreferred experience working in a dental or primary care office settingPreferred Experience with healthcare software systems, including Medent, Dentrix and MicrosoftPreferred ability to work late or evening hoursHourly Rate: $ an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.Job postings are not intended to be an exhaustive list of duties.

You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.