Front Office Medical Receptionist

Join Community Medical GroupCommunity Medical Group is seeking a compassionate, customer-focused, and detail-oriented Patient Services Agent to join our team.As a Patient Services Agent, you will serve as an important point of contact for our patients, helping ensure an exceptional experience from the first phone call through appointment scheduling and follow-up care. This role is ideal for someone who enjoys helping others, solving problems, and delivering outstanding customer service in a fast-paced healthcare environment.Eligible employees receive a comprehensive benefits package that includes:17 days of paid time off11 paid holidays and one floating holidayMedical, dental, and vision coverage through UnitedHealthcare401(k) retirement plan with company matchCompany-paid life insuranceOpportunities for professional growthKey responsibilities include:Handle inbound and outbound patient calls professionally and courteouslyProvide accurate information regarding clinic services, policies, procedures, and hours of operationDeliver compassionate and empathetic support to patients while addressing questions and concernsSchedule, reschedule, and confirm appointments based on provider availabilityMaintain accurate patient scheduling information within the electronic health record (EHR) systemVerify insurance eligibility and benefits prior to appointmentsAssist patients with billing inquiries, referrals, co-pays, and insurance-related questionsCommunicate insurance requirements clearly to patients and providersEnsure patient records are updated accurately and timely within the EHRDocument all patient interactions, inquiries, and follow-up actionsMaintain compliance with HIPAA, OSHA, and organizational policiesEscalate patient concerns or service issues to supervisors when appropriateParticipate in ongoing training and development programs to improve service qualitySupport patient outreach initiatives, campaigns, and educational programsCoordinate transportation services for Medicare patients, ensuring timely scheduling and communicationVerify transportation eligibility requirements and communicate instructions to patientsEscalate transportation delays or service concerns promptly to leadershipAssist with special projects and additional duties as assignedQualifications include:High school diploma or equivalent requiredPrevious experience in customer service, healthcare, call center, or clinical environments preferredExperience using Microsoft Office applicationsKnowledge of electronic health record (EHR) systems preferredStrong customer service and interpersonal skillsExcellent verbal and written communication abilitiesAbility to multitask and manage competing priorities in a fast-paced environmentStrong attention to detail and organizational skillsAbility to exercise sound judgment and problem-solving skillsKnowledge of medical terminology preferredAbility to maintain patient confidentiality and professionalism at all timesBilingual in English and SpanishJoin a team committed to delivering compassionate, accessible healthcare and exceptional service to the communities we serve. At Community Medical Group, you'll have the opportunity to make a meaningful difference every day by helping patients access the care and support they need while growing your career in a collaborative and mission-driven environment.