Front Office Manager

Front Office ManagerAre you an operations leader who knows that everything starts at the front desk? Thundermist Health Center is looking for a Front Office Manager to lead all front-of-house functions at one of our sites — ensuring every patient has an exceptional experience from the moment they walk in to the moment they leave. You'll oversee check-in, check-out, eligibility verification, sliding fee scale assessments, collections, building operations, and the staff who make it all run. You'll partner with care teams, Revenue Cycle, Patient Access, and site leadership to keep daily operations smooth, safe, and patient-centered. If you're passionate about operational excellence and serving diverse, underserved communities, this is your role.You'll lead, supervise, coach, and develop front office staff including hiring, onboarding, performance management, and progressive discipline in partnership with HR.

Ensure all front desk workflows are documented, current, and consistently applied; drive standardization across staff. Lead site-level implementation of new workflows, technology, or system changes. Use data to evaluate operations, monitor trends, and drive improvements in patient flow, collections, eligibility accuracy, and patient experience. Support FQHC compliance and accreditation activities including HRSA Operational Site Visits and internal audits.You're an operations leader who sets the tone for the entire patient experience. You're comfortable managing a team, auditing a registration workflow, resolving a patient complaint, and coordinating a building issue — all before lunch.

You lead with accountability, communicate clearly, and care about getting it right for every patient.Bachelor's degree in Healthcare Administration, Business, or a related field — or equivalent experience5+ years of healthcare operations leadership experience, preferably in an ambulatory or FQHC environmentDemonstrated experience managing front desk, patient access, or practice operations teamsStrong understanding of front desk, patient access, billing, and clinical operations workflowsWorking knowledge of sliding fee scale programs, Good Faith Estimates, insurance eligibility verification, and healthcare collectionsExceptional communication, customer service, and problem-solving skills$58,240 – $87,360 annually | Compensation is commensurate with experience and qualifications.This is a full-time (40 hours/week), benefit-eligible, on-site position. Typical schedule is Monday through Friday during clinic hours, with some evening coverage required to support extended clinic sessions and staff supervision across shifts. Occasional coverage at other Thundermist locations may be needed. Occasional weekend or after-hours availability may be required to respond to building, staffing, or Environment of Care issues.Health, Dental, and Vision InsuranceLife Insurance ($75,000) and Long-Term Disability — at no costFlexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)Retirement Plan with 1:1 employer match up to 4%Critical Illness, Accident Insurance, and Hospital IndemnityWellness Reimbursement up to $200/yearPTO starting at 22 days, increasing with tenure, plus 6 paid holidaysOnsite at a Thundermist location in an ambulatory clinical setting. Moderate physical activity: walking, standing, stooping, and occasional lifting.

Potential exposure to blood-borne pathogens, respiratory disease, infectious diseases, and other biohazardous materials requiring universal standard precautions.Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you'll feel at home here.