Front Office Manager- Newly Opened Hotel!

Front Office ManagerConcord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to: inspire greatness in your team, encourage and support team members to reach their full potential, create a work environment that is a Great Place to Work for all, lead with integrity, transparency, respect, and professionalism, and care for your team and their families.Key Responsibilities:Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfiedTrain, motivate, and empower front desk staff to deliver responsive and professional guest assistanceOversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system useAct as Manager on Duty, supporting hotel-wide operations when requiredPartner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming listsAssist with Revenue Management functions and actively participate in revenue calls with corporate and brand teamsProduce accurate financial reports in a timely mannerManage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention effortsEnsure compliance with personnel policies, labor regulations, health and safety codes, and key control proceduresConduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standardsMentor and develop management talent within the front office teamQualifications:Proven leadership experience in hotel front office or guest services managementStrong customer service philosophy and ability to foster a guest-first cultureKnowledge of revenue management, financial reporting, and hotel operationsExcellent communication, training, and problem-solving skillsFamiliarity with HR best practices and compliance standardsBenefits:Competitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability options401(k) with company matchTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord?At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.