Front Office Manager

Front Office ManagerWe are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager. As part of the initial first 10 minutes of a guests experience, the Front Office Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The Front Office Manager is responsible for the training of new Front Desk supervisors and team members, as well as managing Managers/Supervisors, Front Desk, PBX, Bellstand, Afternoon Security.The Front Desk Manager will have tremendous patience when dealing with guests and be able to train and guide associates according to policy and best practices.BenefitsHealth InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Short Term DisabilityFree Associate ParkingFree Meal for every shift worked25% Discount in Resort OutletsHotel Discounts with OPLFriends and Family DiscountResponsibilitiesGreeting guests upon arrival and making them feel welcomeRecognizing repeat, VIP status and/or loyaltyCommunicating with other departmentsAdministering check-ins and check-outsProviding front desk services to guestsPerforming the role of Manager on DutyAssigning rooms and taking care of administrative dutiesProcessing guest paymentsCoordinating with bell service and staff managementBeing a source of information to guests on various matters such as transport and restaurant adviceAccommodating general and unique requestsDiffusing conflict or tense situations with guests, handling guest opportunitiesTraining new Supervisors/Managers Front Desk AgentsQualificationsHigh school diploma or GED required, Bachelor's degree preferredMinimum of 2 years supervisory experiencePrevious customer service experienceExceptional interpersonal skillsExcellent written and verbal communicationTime management and organizational skillsConflict resolution experiencePatience and good listening skillsThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.