Front Office Manager

Front Office ManagerAC Hotels blend modern design with thoughtful service to create a refined and comfortable guest experience. At our Chesterfield location, we are committed to delivering consistent quality, a strong team culture, and a workplace where employees feel valued and supported.Your Impact• Lead the front office operation to deliver a refined, efficient, and thoughtfully curated guest experience aligned with AC Marriott's European inspired philosophy• Own service execution, team performance, and operational consistency across all front desk functions• Ensure a seamless, calm, and elevated arrival and departure experience for all guests• Serve as a key leader in shaping the overall guest journey and maintaining brand standardsYour ResponsibilitiesFront Office Leadership and Operations• Oversee daily front desk and night audit operations to ensure efficiency and consistency• Review daily arrivals, departures, and occupancy to proactively plan staffing and service delivery• Establish and reinforce service expectations aligned with AC Marriott standards• Make operational decisions related to guest service, room inventory, and workflow prioritization• Ensure the front office environment reflects a clean, modern, and organized presentationGuest Experience and Service Recovery• Own and resolve escalated guest concerns with urgency, professionalism, and sound judgment• Monitor guest feedback and identify trends to improve service delivery• Ensure service is anticipatory, intentional, and aligned with brand expectationsPeople Leadership and Development• Hire, train, schedule, and coach front office team members• Provide ongoing feedback, performance management, and accountability• Foster a positive, collaborative, and service driven team culture• Support employee engagement and uphold fair treatment practicesFinancial and Administrative Oversight• Ensure accuracy of cash handling, billing, and audit processes• Review reports and identify opportunities for operational improvement• Maintain compliance with accounting procedures and controlsCollaboration and Communication• Partner with housekeeping and engineering to ensure guest readiness• Communicate clearly with leadership regarding performance and operational needsStandards and Compliance• Ensure adherence to company policies, safety procedures, and brand standards• Maintain confidentiality of guest and company informationYour Skills/Experience• Minimum 2–3 years of hotel front office experience required• At least 1 year of leadership or supervisory experience required• Marriott or branded hotel experience strongly preferredTechnical Skills• Proficiency in property management systems• Strong understanding of front office financial processesCore Competencies• Leadership and team development• Decision making and problem solving• Strong communication and organization• Ability to manage multiple prioritiesBrand Alignment• Demonstrates ability to lead and model an elevated, European inspired guest experience• Maintains high standards of presentation and service consistencyPhysical Requirements• Ability to stand and move throughout the property for extended periodsAbout Prime Hospitality GroupPrime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to twelve locations, becoming the largest franchise group of the global brand. PHG has also expanded to additional food and beverage concepts including Brasserie 23, The Exchange and Un Deux Trois Café.

As we continue to expand our restaurant portfolio, as a franchisee for Marriott and Hilton, PHG has emerged into the hotel hospitality space, developing a full portfolio of hospitality forward brands.As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.Award-winning CultureAt PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the "Great Places to Work" in Indiana in 2024. We are honored to have been ranked, and we know that it is our collective dedication that makes PHG an exceptional place to work.Core ValuesDemand for ExcellencePassion for HospitalityDesire to WinUnwavering CommitmentHunger to GrowOur Perks and BenefitsPHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits.

For the most up-to-date offerings visit primehg.com.Work Authorization RequirementsAuthorized to work in the United States of America.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management's assignment.Affirmative Action / EEO StatementPHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.