Front Office Coordinator

Front Office CoordinatorPacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions. Our services span adolescent and adult psychiatry, medication management, and psychotherapy. At PNS, our employees are vital to our continued success.

We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills.

Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.Key ResponsibilitiesGreet patients professionally and create a welcoming front office experienceUpload and verify demographic informationManage new patient intake forms and questionnairesEnsure required documentation is completed prior to visitsCollect copays and cash payments at time of serviceReview balances and provide receipts as neededSchedule follow-up appointments at check-outConfirm upcoming appointments via outbound calls or messagingContact patients on waitlists to fill open provider slotsAnswer incoming calls and respond to voicemails in a timely mannerRoute patient questions or messages appropriatelyVerify patient insurance benefits prior to visitsIdentify eligibility issues and escalate as neededManage unreviewed documents within eCWHandle fax intake, routing, and documentationMaintain accurate and up-to-date patient recordsMaintain front desk organization and workflow efficiencySupport clinic operations during high-volume periodsFloat to other clinic locations when coverage is requiredCollaborate with clinical and administrative staff as neededSkills and QualificationsPrior experience in a medical or behavioral health officeStrong customer service and interpersonal skillsClear verbal and written communicationComfort handling high call volume and patient trafficAbility to multitask without sacrificing accuracyProficient with computers and EHR systemsProfessional demeanor with patients, providers, and leadershipEducation and ExperienceHigh School Diploma required. College or college-equivalent education is preferred.Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferredDemonstrated experience with patient check-in and check-out, copay or cash collection, and appointment schedulingExperience verifying insurance benefits and handling intake documentation preferredPrior use of an electronic health record system required; eCW experience strongly preferredBLS/CPR Certification (Preferred but not required).Compensation and BenefitsPNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.Hourly Rate - $23.50Compensation: $23.00 - $24.00 per hour