Smile Avenue Family Dentistry
Front Office Coordinator
About the Role
Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support the smooth flow of daily patient visits. You will help ensure appointments are booked, rescheduled, or canceled based on patient needs, while providing a welcoming experience at the front desk.
Success in this role means keeping patient information accurate, coordinating scheduling and follow-ups efficiently, and maintaining an organized, patient-friendly waiting and front-desk environment. You will also support billing-related tasks, helping the office run effectively from the moment patients arrive.
Duties & Responsibilities
- Welcome and greet patients in a warm, professional manner.
- Schedule, reschedule, and cancel appointments accurately and efficiently.
- Enter and update patient information in the computer system to ensure records are current.
- Assist patients with completing necessary forms and front-desk paperwork.
- Prepare dental staff charts and support daily routines by ensuring information is ready for the day.
- Track recent treatments and procedures and update patient data as needed.
- Set up follow-up appointments and send phone reminders to support continuity of care.
- Answer patient questions and inquiries promptly and clearly.
- Coordinate referrals to other dental professionals when appropriate.
- Contact medical insurance companies to confirm patient co-pay needs and related coverage details.
- Verify payment methods and collect payments as required, including generating billing statements.
- Support daily office operations, including answering phones, photocopying, filing, and faxing.
Requirements
- High school diploma or GED.
- Helpful: certification in office administration, medical administration, or a comparable field.
- Working experience in a dental office.
- Strong familiarity with dental terminology.
- Proficiency with dental practice management software, including Dentrix.
- Working understanding of general administrative procedures.
- Excellent telephone etiquette and professional communication skills.
- Outstanding organization and attention to detail.
- Strong customer service skills with a patient-first approach.
Benefits
- Health insurance options
- Paid time off (PTO)
- Opportunities for professional growth and skill development
- Supportive team environment focused on patient care
Front Office Coordinator in Cypress at Smile Avenue Family Dentistry
This position is listed as full time and onsite. It was posted last week.