Front Office Assistant

Front Office AssistantSaint Albans, VT 05478OverviewSalary Range $18.00 - $20.00 Hourly Position Type Full TimeDescriptionNorthwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.Responsibilities include:Greet clients and visitors, determine the purpose of visits, and provide appropriate assistanceAnswer incoming calls using a multi-line phone system and route callers to appropriate staff or community resourcesPrepare and assist clients with required registration paperworkEnter client registration information accurately and efficiently into the electronic medical recordNavigate electronic medical records and automated scheduling softwareCollaborate with billing staff to obtain updated insurance information and required documentationMake appointment reminder calls for Outpatient and Psychiatry providersScan incoming documents into the clinical recordMonitor and route incoming faxesReceive and distribute mail and packagesOrder and maintain office suppliesAssist clients with voter registration upon requestMaintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentialityCross training to support all locations as neededRequirements:Proficiency in the use of modern technologyReception/customer service experienceHealth care administration/medical records management experienceHigh School Diploma or equivalentAbility to work independently and with a variety of personalitiesPositive attitudeStrong oral and written communication skillsDependable attendance and punctuality to support consistent front office coverageCandidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period.

We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!EOEHiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.