Front Office Application Support – ETRM

Company DescriptionTalan is an international group that supports our clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. Job DescriptionJob DescriptionWe are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time.The Front Office Application Support Analyst is responsible for supporting daily MtM (Mark-to-Market) reporting, P&L validation, risk monitoring including stress test for the US B2B Supply business activity. This role ensures consistent and accurate publication of the Daily P&L and compliance with the different risk limits and metrics.

The role also consists of managing the book structure across multiple legal entities’ transactions and maintains strict adherence to risk mandates. By estimating and modeling various market inputs, validating forward/settlement curves, and creating data-driven reports, this position is crucial in supporting the overall financial performance and risk management of the Supply business activity. Additionally, the Analyst will contribute to improving the Front Office and Market Risk processes specific to the Supply business, enhancing reporting capabilities through tools like Power BI.Responsibilities:Provide senior level support to front office users, including traders and schedulersEnsure stability of the trade lifecycle from trade capture to end of day processesTroubleshoot complex technical and functional issues across the ETRM landscapeWork closely with traders on pricing, market data, positions, and real time operational topicsMonitor and validate PnL, risk exposures, and position dataCoordinate with global teams (development, QA, infrastructure, data)Drive root cause analysis and long term remediationDocument processes, support procedures, and best practicesAct as a mentor and escalation point for junior and mid level support analystsContribute to Go Live readiness and post implementation stabilizationQualificationsQualificationsRequired Skills3-15 years of experience in front office support, trade support, or application support in energy trading (We are looking for both mid-level and senior-level candidate)Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)Ability to work under pressure in a fast paced trading environmentStrong communication skills and ability to interact with senior trading staffProven experience managing incidents, priorities, and time critical operationsNice to HaveDirect experience with OrchestradePythonCloud exposure (AWS or Azure)Experience supporting real time trading activities, telemetry, or scheduling workflowsKnowledge of North American power markets, with a preference for ERCOT is a plusPrevious ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plusAdditional InformationCompany’s BenefitsAt Talan, we invest in our employees' well-being and empower them with benefits, including:ðµ Salary between USD $75,000 - $130,000 annual salary. Talan does not provide bonuses.ð401(k) retirement plan with company matchingð15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)ð8 paid holidays + 5 sick days + 2 personal days per year️‍ð¹Company health, dental, and vision insurance plans + FSAðºVoluntary STD and LTDð Commuter/transit benefitsSummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Information Technology And Services