Front Office & Guest Experience Director

Doubletree by Hilton Newark Penn Station is seeking a Director of Front Office to oversee the front desk, guest relations, and related operations in a fast paced hotel setting. The position requires strong leadership, attention to service quality, and adherence to brand standards to ensure memorable guest experiences.

You will manage staffing, scheduling, budgeting, forecasting, and reporting; monitor guest satisfaction, handle complaints, and work closely with housekeeping and other departments