Front Office AgentPART TIME | Non-Exempt Starting Wage: $23.00 per hourInterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join our team. As the first point of contact for our guests, this role is essential in creating memorable guest experiences from arrival through departure.If you are passionate about hospitality, enjoy engaging with people, and thrive in a fast-paced luxury hotel environment, we would love to meet you!What You'll DoWelcome guests with warm and personalized servicePerform guest check-ins and check-outs efficientlyAnswer phones and assist guests with reservations, directions, recommendations, and hotel informationHandle guest requests and resolve concerns professionallyPromote hotel amenities and services to enhance the guest experienceAccurately handle cash, credit card transactions, and billing proceduresCommunicate effectively with all hotel departments to ensure seamless guest serviceMaintain professionalism and brand standards at all timesQualificationsMinimum 1 year of customer service experience in hospitality or a related field preferredPrior hotel experience is a plusStrong communication and interpersonal skillsComfortable using computers, email, and hotel systemsAbility to multitask and remain composed in a fast-paced environmentFlexible schedule availability, including weekends and holidaysBilingual candidates are encouraged to applyWhy Join Us?At InterContinental The Clement Monterey, we pride ourselves on creating a culture that is welcoming, supportive, and passionate about hospitality. Associates may enjoy benefits and perks such as:Hotel travel discountsTraining and career development opportunitiesRecognition programs and associate events401(k) participation opportunitiesA collaborative and team-oriented environmentApply today and become part of the InterContinental The Clement Monterey family!
Join a team that values excellence, teamwork, and genuine hospitality while working in one of Monterey's most beautiful locations on Cannery Row.