Front Office Agent

Front Desk Agent - Join the Adventure at El Capitan Canyon Resort!Location: 11560 Calle Real, Goleta, CA Pay: $22.00/hour Job Type: Full-TimeAre you passionate about hospitality, the outdoors, and creating memorable experiences for others? Imagine working in a stunning canyon setting where every day feels like a getaway. El Capitan Canyon, one of California's premier glamping destinations, is looking for an enthusiastic Front Desk Agent to be the friendly face that welcomes guests to their unforgettable outdoor escape.Nestled between the Santa Ynez Mountains and the Pacific Ocean, our resort is just 15 minutes north of Santa Barbara and offers guests a unique blend of nature, comfort, and adventure.

If you thrive in a fast-paced environment, enjoy helping people, and love working with a great team, we'd love to meet you!What You'll DoAs a Front Desk Agent, you'll play a key role in creating exceptional guest experiences by:Welcoming guests with warmth, energy, and genuine hospitality Managing guest check-ins and check-outs efficiently Answering questions and providing local recommendations Assisting guests with reservations and future bookings Posting charges and processing guest transactions accurately Resolving guest concerns with professionalism and care Communicating with housekeeping, maintenance, and other departments to ensure a seamless stay Answering phones and responding to guest inquiries Following resort policies, procedures, and safety standards Helping with other projects that contribute to an outstanding guest experienceWhat We're Looking ForFriendly, outgoing personality Excellent communication and customer service skills Positive attitude and team-first mindset Ability to multitask in a fast-paced environment Hospitality, hotel, resort, or customer service experience preferredWhy You'll Love Working HereWork in a beautiful outdoor setting surrounded by nature Minutes from Santa Barbara beaches and wine country Join a supportive and passionate team Opportunities for growth and development Be part of creating unforgettable vacations for guests from around the worldIf you're ready to bring your hospitality skills to one of California's most unique resort destinations, apply today and start your next adventure at El Capitan Canyon Resort!Requirements:High school degree or equivalent; or relevant work experienceStrong customer service skillsExcellent telephone skillsGood problem-solving skillsProfessional appearanceIntermediate computer proficiency, with ability to use Microsoft Office Suite, email and internetHotel front desk experience, a plusBenefits:Paid Family LeaveHealth InsuranceDental InsuranceVision InsuranceVacation, Sick and Holiday PayCompany Basic Life InsuranceCompany paid Accidental Death & DismembermentCompany paid Short Term DisabilityCompany paid long term Disability401k Retirement PlanEOEWe are a drug free workplace. Pre-employment background assessment required.Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.Hourly Rate: $22.00Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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