Front of the House Manager

Front of House ManagerA Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people and serving others, have strong character, always take initiative and work with a sense of urgency. Our Front of House Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service.

A Front of House Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Managers lead by example and set the tone that others will follow.Position Type:Full-time and Part-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Senior Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payFront of House Lead Responsibilities:Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.Lead by example, setting the standard for doing things the Chick-fil-A way.Ensure fellow Shift Leaders and Managers are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift.Collaborate with other Shift Leaders and Managers on best practices and areas of opportunity to ensure business growth and smooth operation.Monitor product quality to ensure that guests receive the best product through each and every transaction.Manage money to ensure all cash is accounted, and settled appropriately on informEnsure consistency of quality, SAFE and brand standardsOptimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.Maintain a clean restaurant that is conducive to remarkable experiences.Ensure strategic placement of team members to ensure optimal guest experience at all times.Work with team members to properly steward restaurant equipment.Communicate equipment repair needs to proper channelsEffectively manage productivity throughout each shift.Monitor and reduce waste through proactive coaching and by setting the example.Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them.Position team members correctly to execute restaurant goals.Coach and encourage team members in order to foster growth.Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.Ensure that table touch-ins are executed by our team every 15 minutes.Check restrooms every 30 minutes and refresh after peak periods.Check/maintain restaurant exterior every 60 minutes.Qualifications and Requirements:Work 30+ hours a weekUnderstand the expectation of Chick-fil-A customer service standards and operational excellence.1+ years of leadership experienceGoal-oriented and tech-savvyGreat communicator both in handling difficult situations and a diverse teamMature, dependable and results-orientedVery detailed oriented & keenly observantDemonstrate leadership attributesStrategic Thinker & aims to achieve resultsSelf-starter, creative and flexibleUnquestionable integrity and represents Chick-fil-A wellPassionate about building relationships with guests and team membersServant spirit with strong sense of stewardshipPositive attitude & role modelResponsive to team's needsTakes initiativeWorks to serve othersMotivated to grow and to learnMaintains performance under high-pressure, competition and adversityGreat verbal communicatorOutgoing/friendly/patientDesire for ongoing training/educationDetailed & keenly observantPassion for procedural disciplineMost Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.