Chick-fil-A Wilson Heart of House Shift ManagerAt Chick-fil-A Wilson, leadership means service, excellence, and developing others. As a Heart of House Shift Manager, you play a critical role in driving operational excellence, building high performing teams, and ensuring every guest receives food that meets our brand's exceptional standards.The Front of House Shift Manager leads the guest experience during assigned shifts and is responsible for service execution, hospitality standards, team performance, and operational flow. You will set the tone for the dining room and drive thru, maintain high standards of service, and develop future leaders while ensuring smooth and efficient operations.Responsibilities:Ensure fast, friendly, and accurate serviceModel and uphold Chick-fil-A hospitality standardsMonitor speed of serviceResolve guest concerns with professionalism and careLead, coach, and hold team members accountable to service standardsTrain and develop new hires through hands on leadershipProvide clear direction and consistent feedback throughout each shiftIdentify and help develop future leadersOversee order accuracy, cash handling, and service flowEnsure cleanliness of front of house areasMaintain food safety and sanitation standardsCommunicate effectively with Back of House leadership to ensure seamless operationsConduct pre-shift huddles to set expectations and motivate the teamExecute opening, shift change and closing proceduresMonitor labor productivity throughout the shiftQualifications:One to three years of leadership or management experience preferredRestaurant or hospitality experience strongly preferredProven ability to lead teams in fast paced, high volume environmentsStrong communication and problem solving skillsCash handling and guest service experience preferredHigh school diploma or equivalent requiredCollege degree preferredAge 18 or olderAbility to stand for extended periods and lift up to 50 poundsAbility to work Saturdays required Sundays offAbility to work a variety of shifts including mornings, evenings, and weekendsPerformance Expectations:Consistently deliver high guest satisfaction scoresMeet or exceed speed of service benchmarksDevelop team members who are cross trained and promotableMaintain strong cleanliness and food safety standardsCreate an engaged and hospitality driven Front of House teamBenefits:Leadership development and internal growth opportunitiesSupportive and positive work environment401k matchingDental insuranceEmployee discountHealth insurancePaid time offPaid trainingReferral programTuition reimbursementVision insuranceCollege scholarships must be applied for and approved annually; a percentage of eligible employees receive fundingFree meals during scheduled shifts up to 12.50 per shiftDisclaimer: Health insurance, dental insurance, vision insurance, PTO, and 401(k) benefits are available only to full-time team members.
All other Chick-fil-A Wilson perks listed above are offered to both part-time and full-time staff.