Front Desk Supervisor

Front Desk SupervisorMeet the latest Hotel June, a private enclave of mid-century bungalows that once served as historic hideaways for wayfaring writers, musicians, and artists on iconic Point Dume. Hotel June is our modern homage to the spirit of historic Malibu, an entirely one-of-a-kind boutique hotel that offers the best of both worlds: On the iconic Pacific Coast Highway, just a short drive to the beach…and a private, peaceful retreat for escaping it all.The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk, ensuring efficient and high-quality guest service, and supervising a team of Front Desk Agents. This role plays a key part in maintaining smooth operations, guest satisfaction, and the training and development of staff. The Front Desk Supervisor will work closely with management and other departments to ensure guest expectations are met, and the hotel is operating at optimal efficiency.Essential Job Duties & ResponsibilitiesGuest Service & Problem Resolution Respond promptly and professionally to guest inquiries, requests, and complaintsResolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolutionProvide information on hotel services, local attractions, and dining options, and assist guests with special requestsTeam Supervision & Staff Development Supervise and lead a team of Front Desk Agents, ensuring they meet or exceed service expectationsSchedule shifts, monitor attendance, and ensure adequate staffing levels to meet operational needsTrain and mentor new Front Desk Agents, providing guidance and support to develop their skills and ensure adherence to hotel policies and proceduresLead by example, demonstrating excellent customer service, attention to detail, and professionalismMaintain team motivation and morale by fostering a positive work environmentDaily Operations Management Oversee the smooth operation of the Front Desk, ensuring that all guest inquiries, reservations, and requests are handled efficiently and accuratelyMonitor and manage room availability and ensure that all guest needs are met according to the hotel’s standardsConduct regular quality checks to ensure that all Front Desk procedures are being followed properlyAdministrative & Reporting Tasks Ensure that guest information is accurately entered into the reservation system and billing is correctHandle financial transactions such as cash handling, credit card verification, and posting charges accuratelyPrepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics, providing feedback to management for continuous improvementSecurity & Safety Ensure the safety and security of guests, team members, and hotel property at all timesAdhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelinesInventory & Supply Management Ensure that Front Desk supplies, such as registration forms, key cards, brochures, and office equipment, are adequately stocked and organizedPerform inventory checks as needed and coordinate ordering of suppliesEducation and/or ExperienceHigh School Diploma or equivalent requiredA degree in Hospitality Management or a related field is a plusPrevious experience as a Front Desk Agent in a hotel environment is requiredMinimum of 1–2 years of supervisory experience in the hospitality or customer service industryExperience with hotel reservation systems (e.g., InforHMS, Alice, or similar)Skills/Specialized KnowledgeStrong communication skills, both written and verbalExceptional interpersonal skills with the ability to remain calm and professional under pressureAbility to multitask and prioritize effectively in a fast-paced environmentStrong attention to detail and organizational skillsPhysical DemandsAbility to sit or stand for extended periods of timeAbility to occasionally lift or move up to 20 poundsFrequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systemsWhy Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.Our Commitment: Building the Best Place to WorkOur Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.